RYAN SALENGA

Operations & Business Support

I keep operations organised and running — customer support, financial tracking, process documentation, and admin. 12 years supporting AU/US/NZ accounts, plus 4 years running my own B2B business. Around 90% on-time delivery across 10+ hospitals and 100+ quotations.

12 yrs AU/NZ/US support · 10+ hospitals served · 100+ quotations · ~90% on-time delivery · English C2 (Mastery)

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Built to replace manual tracking for a live short-term rental. Centralises multi-channel bookings, categorised income and expenses, automated monthly reporting, chargeback monitoring, and an automatic 4-way owner payout split — giving owners a real-time view of cash flow.

A pricing engine that stops undercharging. Generates Minimum, Recommended and Premium quotes from real costs, flags margin health (green / amber / red) before a quote goes out, and runs an estimated-vs-actual leak analysis after each job. Multi-currency.

About

For four years, I owned and ran a B2B medical-supply trading business — handling procurement across 10+ local and overseas suppliers, 100+ quotations, invoicing, logistics, and client support, with around 90% on-time delivery within agreed 30–90 day lead times. Before that, I spent 12 years providing customer and technical support for Australian, US, and New Zealand accounts, handling roughly 50 interactions a day across email, chat, and phone.Today, I focus on remote operations and customer support. I like organising information, documenting processes, keeping accurate records, and building systems that make day-to-day work easier. The systems above show how I work: structured, organised, and designed to cut manual effort while improving visibility and consistency.

Core Skills

Customer Support & Service
Email, live-chat & phone support • Order processing & tracking • Escalations & complaint resolution • Account management • Customer retention • ~50 interactions/day across AU/US/NZ accountsOperations & Systems
Operations coordination • Financial tracking • Excel & Google Sheets systems • Process documentation & SOPs • Dashboards & reporting • AI-assisted workflowsBusiness & Admin Support
Procurement & vendor coordination • Invoicing & quoting • Records management • Research & data organisation • Property & short-term-rental operations
Tools
Google Workspace • Microsoft Office • Canva • Zendesk • Claude • ChatGPT

Services

Customer Support
Email, chat, and phone support, order processing, escalations, and account management for AU/US/NZ customers.Operations Support
Process documentation, spreadsheet management, reporting, research, and day-to-day operational support.Records & Administrative Support
Invoicing support, record keeping, data organisation, reporting, and spreadsheet-based workflows.Property Operations Support
Booking management, guest communication, expense tracking, turnover coordination, and owner reporting for short-term rentals.Available part-time or full-time for remote Customer Support, Operations, Business Support, and Property Operations roles.

Contact

Let's connect.📱 WhatsApp: +63 918 947 3525
(Fastest way to reach me)📧 [email protected]Based in the Philippines • Available for remote work • Flexible across AU, US, and UK time zones